Warranty
Introduction to Warranty
The Warranty module helps your company manage warranty issues, defects, and concerns reported after possession. It provides a single place to receive warranty requests, communicate, and track each is…
Accessing and Navigating the Warranty Module
Users typically begin from the main BuildBase dashboard and can navigate to the Warranty module from the panel or the sidebar menu. Manager Dashboard - Provides Warranty Managers with a high-level vi…
Dashboards
Dashboards provide a summary of warranty activity and help users identify work that needs attention. Manager Dashboard. The Manager Dashboard shows warranty workload across coordinators. It includes…
Reviewing and Triaging Warranty Requests
Reviewing and triaging a warranty request involves understanding the issue reported by the requester and determining how it should be handled. Requests may be received through email or other channels…
Creating Warranty Requests
Warranty requests are created after reviewing and triaging incoming requests. Based on the outcome, emails may be linked to an existing request or used to create a new one. This section explains how…
Find and Manage Warranty Jobs
Warranty Jobs are used to group warranty requests for a specific property or unit. Each Warranty Job is linked to a Job in the system, which represents the property address (building and unit). This…
Managing Warranty Requests
While warranty requests can also be accessed and managed from the Dashboards and the Edit Warranty Job page, the Warranty Request list is the primary workspace for working with Warranty Requests. Fro…
Managing Deficiencies and Work Orders
Deficiencies and Work Orders are used to identify issues, assign resolution responsibility, and track the work required to resolve a Warranty Request. Deficiencies define the specific issue that need…
Closing Warranty Requests
Warranty Requests can be closed once all related work has been completed and any required confirmations have been received. Requests can also be reopened if additional work is required after closure.…
