FAQ - Invoicing

Dan Stern Updated by Dan Stern

The purchase order is showing nothing left to be received but there is no invoice pending approval.

Purchase Order Tab

On the invoice tab of the purchase order there are no submitted or processed invoices that would result in the remaining amount on the purchase order tab. This usually happens if there was a problem during the submit invoice process and you will only see a draft invoice, which should not impact the remaining amount on the purchase order.

Purchase Order QTY - Invoiced QTY = Remaining Amount

Resolution: Use the in-app support to submit a BuildBase Support Ticket to Unreceive the invoice.

Please include

  • client code
  • company code
  • purchase order number
  • invoice number (if applicable)
  • Text that you would like the purchase order to be "Unreceived" so that the remaining amount is reset.

Failed to Submit Invoice: Please Contact [Builder] at Support@mybuildbase.com and reference

If the vendor gets the above issue when submitting an invoice, please check the following items

  • The purchase order does not have any payment terms
  • The purchase order does not have a classification code dimension
  • The classification code for the item on the purchase order does not match the classification code for the item in the item library
  • The invoice number might have been used during data migration, check the posted purchase invoice table

How did we do?

Invoicing on Behalf Of

Contact